Purchasing

Are you interested in buying artwork from Abend Gallery? Here's how you can do it.

Looking to purchase artwork from our gallery? You have a variety of convenient options to choose from. Beyond in-gallery purchases, you can also browse and buy artwork through our website, contact us through inquiry, email or phone and even connect via social media DMs. Expanding beyond our own platforms, our artwork is also available on various art marketplaces including Artsy and 1st Dibs. Let us assist you in finding the perfect piece for your collection.

Would you be so kind as to send me a picture of the artwork in its frame? I've noticed your listings have some pieces displayed on walls or pedestals while others are simply labeled as framed. It would really help me visualize the artwork better before making a purchase decision.

We're thrilled to offer installation shots of any artwork you're interested in, including photos of the frame. As an added bonus, we often include a video alongside the pictures. Please don't hesitate to inquire about this service.

How can I determine if an art piece is currently available?

 Looking for available artwork? Look no further than our website! Nearly all of our pieces are clearly marked as either available or sold. If a piece is available, you'll see a purchase button right on its page. If not, you'll find an "inquire" button instead. Of course, you're free to call, email, DM, or fill out our contact form if you'd like to double-check availability. However, keep in mind that purchasing through the website is always the quickest and most reliable option. Don't wait around – visit our site today!

Are pre-sales of artwork for an upcoming exhibition permitted?

We welcome pre-sales of artwork prior to exhibition openings, with few exceptions. Occasionally, pre-sales may be suspended for established artists with large collector bases. It is important to note that pre-sale works will be held until after the exhibition ends. In cases where early receipt of artwork is necessary, we will make every effort to accommodate your request, but cannot guarantee expedited shipping.

As a collector, I have unfortunately experienced the frustration of missing out on desirable artworks that were sold before the collector preview was made available. I am curious to understand how and why this happens.

We welcome pre-sales and occasionally sell artwork before the collector preview is released. This happens when we provide select collectors with an exclusive sneak peek or when the artwork is discovered through other means, such as the artist's social media. If you're consistently missing out on an artist, please don't hesitate to express your interest in their works to us. We want to keep you in the loop.

Are we permitted to request an artwork on a trial basis, and what exactly are the terms of such a request?

We are delighted to offer you the opportunity to experience our artworks in your own home before making a purchase. This means that you can truly appreciate the artwork and establish a connection with it. If you are local, simply come and collect the artwork and keep it for 7 days. We'll require a valid credit card on file. For those outside Denver, we offer the same service with shipping costs covered by you. Should you decide not to purchase, we will cover the return shipping costs. Rest assured, you can buy with confidence.

What payment methods do you accept?

We offer a range of payment options, including major credit cards, PayPal, Venmo, cash, and checks. For added security, we limit wire transfer payments to clients with whom we have an established relationship, to avoid fraudulent activities.

May I inquire about the shipping cost?

Our shipping expenses are comprehensively outlined in the dedicated section of our FAQ. For further information, please consult that segment.

Upon perusing your website, I discovered the presence of an offer button on the artwork pages. Could you please elaborate on its purpose and functionality?

As a collector, you can submit an offer for any artwork that catches your eye using the "Offer" button. While we can't guarantee that every offer will be accepted, we're always open to hearing them. However, it's important to note that some collectors have missed out on highly coveted pieces due to making an offer. So, while offering is certainly an option, it does come with a certain level of risk.

Are there financing or layaway options available to customers?

We provide flexible payment solutions for our customers, including layaway and financing options. We offer a convenient financing option through Art Money, which you can find more information about at artmoney.com. Alternatively, we offer our layaway service, where we securely store your artwork until payment is complete. Our standard layaway period is 3 months, with equal payments each month, and we ship the artwork after the final payment is received. If needed, we can explore the possibility of extending the layaway period on a case-by-case basis.

Could you provide me with an explanation on how sales tax is calculated for purchases made through your gallery?

Please note that all sales made through our gallery will incur an additional charge for local sales tax. As a destination-based sales tax state, sales tax rates are determined by the buyer's location at the time of purchase. This means that if we ship to a buyer in Grand Junction, CO, they will be charged their local sales tax, in addition to shipping. Additionally, Colorado imposes a retail delivery fee of $0.27 for all motor vehicle deliveries made within the state until June 2023, when it will increase to $0.28 starting July 2024.

 

When making a purchase through our website, an estimated sales tax tabulation will be shown at checkout. However, this is based on the sales tax for a Denver resident and may not reflect the actual sales tax you will be charged. Please also note that unless we cross the Nexus Threshold for a particular state, we do not charge sales tax for those who reside outside of Colorado.

How are taxes addressed for international buyers?

International customers are required to cover any applicable taxes or import fees on their orders. Please note that customs may hold your purchase until duty and tax payments are made at the entry point. Thank you for your understanding.

 

Attention UK Customers: Important Update Regarding Brexit and Tax Rules

 

For the time being, we regret to inform our UK customers that we have suspended sales of certain items due to new tax rules for orders under £135. However, if you're located in the UK and interested in purchasing an artwork under £135, fret not! You can still order it provided your total order amounts to $200 or more, and it's combined with other items. We apologize for any inconvenience this may cause and thank you for your understanding. A smarter choice is to buy a piece of art below £135 from our Artsy store as new tax regulations exclude marketplaces. In case you cannot find the art piece that captures your attention, kindly let us know, and we'll guide you to it.

Do you provide a Certificate of Authenticity with my artwork purchase?

Rest assured that all purchases come with a certificate of authenticity from us. In the rare case that you do not receive one, simply inform us and we will promptly send it to you via email or mail. We strive to provide our customers with complete peace of mind.

Are frames included with the paintings available for purchase?

Our paintings are ready-to-hang unless specified otherwise. While some may be unframed, they can still be easily displayed. We are currently updating our website, with the goal of indicating whether each painting is framed or unframed for your convenience. Unfortunately, we cannot provide a specific timeframe for when the site will be fully updated with information about the framing status of artworks.

Not feeling the frame that comes with your painting? What are your options?

Customize your artwork with the perfect frame! If our pre-selected frame doesn't suit your style, we can help find a replacement that satisfies your preference. If it's within the same price range, we'll replace it at no additional cost. If you prefer a higher quality frame, we'll ask you to cover the difference. Alternatively, if you'd like your trusted framer to handle your artwork, we'll reduce the price of the painting by the amount the artist paid for the frame. Although rare, there are exceptions to frame replacements. If the frame is an integral part of the artwork or the artist considers the presentation as part of their art, frame replacement may not be possible. Trust us to work with you closely and find the ideal frame for your artwork!

 

Please note that we can only offer a frame replacement before your purchase is shipped to you. Unfortunately, once you have received your order, we will not be able to provide a replacement frame.

Do you work with Art Consultants and Designers?

Abend Gallery is pleased to collaborate with art consultants and designers. We have established long-standing relationships with many of them, and we are eager to work with you on your projects. Contact us today to learn more about how we can help you achieve your artistic vision.

Shipping

Where do you ship?

We offer both domestic and international shipping services, depending on your location and availability of services in your area. Due to restrictions, shipping costs, or logistical challenges, we regret to inform you that we cannot provide shipping to the following countries/regions: 

 

  • Afghanistan, Belarus, Central African Republic, Cuba, Democratic Republic of the Congo, Iran, Iraq, Lebanon, Libya, Myanmar (Burma), North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen, Zimbabwe

Which shipping company do you utilize for your deliveries?

Our preferred domestic shipping carriers are UPS and, to a lesser extent, Fedex. Internationally, we use UPS, Fedex, and DHL. USPS shipping is available upon request only. For larger artworks, we ship via freight. Order with confidence knowing we will handle your shipping needs with care and efficiency. White glove delivery is also an option.

How much does shipping cost?

Get a shipping quote tailored to your needs. Our shipping prices depend on package size, weight, destination, and service type. Our domestic shipping rates generally range from $25 to $500, depending on artwork size. For international shipments, prices can vary from $55 to $1,500 or higher for oversized pieces. Contact us for a quote today.

Is expedited shipping an option?

We offer expedited shipping for your convenience, although we cannot always guarantee a prompt delivery. However, we strive to ensure the earliest possible dispatch of your artwork. Simply inform us at the time of purchase that you require a speedy delivery, and we will work with you to make it happen.

I live in Denver, may I pick up my purchase instead of shipping?

We are happy to accommodate your preference for picking up your artwork in-person. Simply inform us of your intentions and we will coordinate a convenient time for you to do so. It is important to note that, on occasion, the artwork may not be located at our Denver gallery and may instead be in the artist's studio. Should this be the case, we kindly ask for your patience as we wait for the artwork to arrive in Denver before arranging for pick up.

How long will it take for my purchase to ship?

Our small, family-owned business strives to ship your purchase as quickly as possible. If the artwork is not part of an exhibition, it will typically ship within 1-10 business days. However, if it is currently in or will be in an exhibition, we'll ship it once the exhibition concludes. If you require expedited shipping, we'll do our best to accommodate your request. Once your order ships, you can expect your domestic order in 2-7 business days and your international order in 3-10 days, barring any customs delays.

What kind of boxes do you ship in? Some art galleries I have purchased from before use a box that has been shipped before.

Rest easy knowing that your shipment is in safe hands with our custom packaging solutions. We meticulously craft a unique box for every purchase, and only turn to top-of-the-line pre-made boxes in rare instances. For larger artworks, we have custom crates built to order, but rest assured, we also prioritize sustainability and may repurpose a crate if it's in pristine condition. Your valuable item will be well-protected during transit, every time.

Do you provide insurance on your shipments?

At Abend Gallery, all artwork purchases come with comprehensive shipping insurance. In the unfortunate event of your order arriving damaged or incorrect, don't hesitate to reach out to us at via our contact form or 303-355-0500. We're fully committed to rectifying the situation to the best of our abilities.

What happens if my order is lost or damaged?

In the rare event that your order goes missing or sustains damages in transit, we will work closely with you to find the most optimal solution. Typically, we can have licensed professionals or the original artist repair any non-catastrophic damages with all expenses covered by us. Alternatively, if the courier happens to lose the artwork, we will issue a full refund after exhausting all possible resources in searching for the lost package. To provide extra reassurance, we offer an air-tag for the shipment at your request and expense. Important Notice: To ensure coverage for repair expenses, we kindly request that you notify us of any artwork damage within 3 days of package delivery. In addition, please take photographs of any damages to the packaging upon receipt and save the box for insurance purposes. Thank you for your cooperation.

Help! I gave you the wrong address, what can be done?

We are pleased to help you make corrections to your address. If your order has not yet been shipped, we can easily update your shipping address. In the event that your package has already been shipped, we will work with you to resolve any issues with the shipping carrier.

Will I receive a tracking number on my order?

Our automated system generates a tracking number for your order once it has been shipped. Please be sure to check your spam folder to ensure that you receive it. For freight orders, tracking updates are not automatic, so we will email you the tracking information once it has been shipped.

Return Policy on Original Artworks

Are returns permitted?

Ensuring your satisfaction with your purchase is important to us. However, selling artwork presents its own unique challenges. For instance, an artwork may already be sold before the exhibition opening, and the buyer may not physically view it until after the exhibition is over. Therefore, returning the artwork after a long period of time could be unfair to the artist. 

 

So, what does this mean for you? If you do need to return an artwork, you may do so within 7 days of receiving it. However, a restocking fee of 20% will be charged, and you will be responsible for return shipping. Alternatively, we strongly recommend selecting a better option: returning the artwork for a full credit on a future purchase, that we will issue. We will even cover the return shipping cost. In this case, the original purchase amount, including the shipping fee, will be converted to credit for you to spend on any other artwork in the future.
 

Refunds (if applicable) 

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Generally, it takes 5-10 days to show up on your bank statement.

 

Late or missing refunds (if applicable) 

 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via our contact form, or give us a call at 303-355-0950.

 

Gifts

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

Shipping

 

To return your product, you should mail your product to: Abend Gallery Fine Art, LLC, 1261 Delaware St, Denver, CO 80204, United States

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. In addition, you may request a shipping label from us, and we will deduct the amount for the return shipping from your refund as well. Unless you chose the full credit option, in which case we will cover the return shipping.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Miscellaneous

Do you have a frame shop?

Our gallery exclusively offers artwork for purchase and can provide frames to customers upon request. However, please note that we do not offer framing services on-site. For all your framing needs, we highly recommend contacting Abend Framing at (303) 919-5233.

Do you host events?

Although we do not personally host events, we can connect you with our onsite partner, Sterling Events, who provides exceptional event hosting services. For more information, please reach out to them directly at (720) 201-1804 or visit their website.

Are you interested in purchasing or reselling secondary market artwork? I have a collection that I am looking to sell and would love to explore the possibility of working with you. Let's discuss further.

Thank you for your inquiry. While we are not actively seeking to purchase or consign secondary market artwork, we do have a special interest in certain artists and would be happy to consider their pieces. Please reach out to us via our contact page and provide us with the names of the artists and the sizes of the artworks you wish to sell. If we find interest, we will request images and additional information. While we prioritize those with whom we already have relationships, we welcome all inquiries and are excited to hear from you.

GET IN TOUCH
 

1261 Delaware St
Suite 2
Denver, CO 80204
United States


HOURS

TUE - SAT: 12 PM - 4 PM
AND BY APPOINTMENT
 

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1261 Delaware St
Suite 2
Denver, CO 80204
United States

HOURS

TUE - SAT: 12 PM - 4 PM
AND BY APPOINTMENT
 

 

Full Name *

Email Address *

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